Privacy Policy

- Account Information: Name, email address, company name, and other details you provide when creating an account.
- Payment Information: Payment details processed by third-party payment processors (we do not store credit card information).
- Support Requests: Information provided through support requests or customer service communications.

- Usage Data: Logs, metadata, and performance data related to your use of our services.
- Device Information: IP address, browser type, operating system, and other technical data.
- Cookies and Similar Technologies: Tracking tools to enhance user experience and analyze site usage.

If you connect third-party services to our platform, we may collect and process data shared through those integrations per the terms of the relevant service.

Google user data:
- Arcade does not use ANY Google user data for developing, improving or training.
- Arcade does not use ANY Google Workspace APIs to develop, improve, or train any AI/ML models.
- Arcade transfers Google user data to third-party AI tools ONLY if requested by the user, in order to respond to a user request. The data is NOT stored and is NEVER used for training.
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We use collected information to:
- Provide, maintain, and improve our services.
- Authenticate users and secure our platform.
- Monitor usage and optimize performance.
- Communicate with you about updates, support, and promotional offers.
- Comply with legal obligations and enforce terms of service.

We do not sell your personal information. However, we may share your information in the following cases:
- Service Providers: With third-party vendors to perform functions such as cloud hosting, analytics, and customer support.
- Marketing Partners: With platforms like Meta to create Lookalike Audiences for targeted advertising (see Section 4 for more details).
- Legal Requirements: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
- Business Transfers: In connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality measures.
- Aggregated Data: Non-identifiable usage data may be shared for research, analysis, or marketing purposes.

1. CRM Usage:    
We may store and use your information (e.g., name, email, company details) in our CRM system for purposes such as account management, service updates, customer support, and improving your experience with our platform.
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2. Data Enrichment:    
We may use information you provide (e.g., name, email, company name) to obtain additional publicly available or third-party data about you, such as your role, industry, or company size, through trusted third-party sources.

This process helps us:  
- Customize marketing communications.  
- Provide relevant service updates or offers.  
- Enhance your experience with our platform.    

Your information is never sold or used for purposes outside of this Privacy Policy. You may opt out of receiving marketing communications or data enrichment by contacting us at privacy@arcade-ai.com.

3. Lookalike Marketing:    
We may share hashed, non-identifiable versions of your data (e.g., email) with advertising platforms like Meta to create Lookalike Audiences. This helps us deliver targeted ads to individuals who share similar characteristics with our users. No personally identifiable data is exposed or sold during this process. You can opt out of such practices by contacting us.

You can update or correct your account information via your user dashboard.

Manage your preferences for promotional emails and cookies via your account settings or browser preferences. You may also opt out of data enrichment and targeted advertising by contacting us.
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You may request the deletion of your data by contacting us. We will honor your request unless retention is required for legal or legitimate business purposes.

If applicable, you may have additional rights under local privacy laws, including the right to access, rectify, restrict, or object to data processing, and to withdraw consent.

We retain your data for as long as necessary to provide our services and fulfill our legal obligations. Upon account closure or your request, we will delete your data, except where retention is required by law or for legitimate business purposes.

We use cookies and similar technologies to:
- Enhance user experience.
- Track site usage for analytics.
- Manage session information.
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You can control cookies through your browser settings or opt out of tracking by adjusting your preferences.